Legal
Privacy Policy
Effective date: January 1, 2025 · Swift Shuttle Limited
Swift Shuttle Limited is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy describes how we collect, use, and safeguard personal information in connection with our healthcare logistics services and website.
1. Information We Collect
Swift Shuttle Limited collects personal information necessary to provide healthcare logistics services. This includes: contact information (name, organization, email address, phone number), delivery and pick-up address information, shipment details provided for logistics coordination, and information submitted through our website contact, pickup request, and partnership inquiry forms.
2. How We Use Your Information
Information collected is used to process and complete service requests, communicate with clients about deliveries and dispatches, respond to inquiries submitted through our website forms, maintain chain-of-custody documentation as required by applicable regulations, send service updates or operational communications, and improve our services and website.
3. Healthcare Information
Swift Shuttle operates as a transport provider, not a healthcare provider. We do not access, open, or review the contents of medical shipments. Any specimen, pharmaceutical, or medical supply information provided to facilitate transport is handled in accordance with applicable healthcare privacy legislation, including PHIPA (Personal Health Information Protection Act) in Ontario, and is disclosed only as required to complete the service or comply with law.
4. Information Sharing
We do not sell or rent personal information to third parties. We may share information with: dispatch staff and couriers on a need-to-know basis to fulfill service; regulatory authorities when required by law; and service providers who assist us in operating our business under strict confidentiality agreements. We will not share client or shipment information for marketing purposes without explicit consent.
5. Data Retention
Swift Shuttle retains personal and shipment information for as long as necessary to fulfill the purpose for which it was collected, comply with applicable legal obligations, and resolve disputes. Chain-of-custody records are retained for a minimum period as required by applicable healthcare regulations.
6. Security
We implement appropriate physical, administrative, and technical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. Our couriers are trained on confidentiality obligations, and our systems use industry-standard security measures.
7. Your Rights
You have the right to request access to the personal information we hold about you, request correction of inaccurate information, and withdraw consent to the use of your information (subject to legal or contractual restrictions). To exercise these rights, contact us at info@swiftshuttle.ca.
8. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve user experience and collect aggregate analytics data. We do not use tracking cookies for advertising purposes. You may disable cookies in your browser settings; however, some functionality may be affected.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Your continued use of our services following any change constitutes acceptance of the updated policy.
10. Contact
For privacy-related inquiries or to exercise your rights, contact our team at info@swiftshuttle.ca, by phone at 289-237-7179, or by mail at 204 Crockett St, Hamilton, ON L8V 1H2.